Satisfaction Survey

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Name

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Last

Agreement Number

Email

Check-In Date Was

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Room Number

Thank you for completing this survey! Please rate your experiences on the scale from 5 stars (excellent) to 1 star (poor).

Reservation and Arrival Experience:

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Comments on Reservation and Arrival Experience:

Accommodation Experience:

5. How would you rate the number of amenities and utensils provided in your accommodation based on the number of people in your group?

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6. How would you rate the service of beverage restock in your accommodation of beer, soda and water?

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7. How would you rate the cleanliness of your accommodation throughout your stay?

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8. How would you rate the maintenance condition of your accommodation upon arrival?

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9. If you experience any maintenance issues during your stay, how you would you rate the resolution of those issues?

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Comments on the Accommodation Experience:

VIP Areas and Restaurant Experience

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11. How would you rate the accessibility of the resort’s Wi-Fi and other technology services?

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13. How would you rate the quality of food and beverages served at the restaurants and V.I.P areas?

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Comments on the VIP Areas and Restaurant Experience:

Service and Departure Experience

17. How would you rate the professionalism and friendliness of the Customer Service and VIP Services team during your stay?

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18. How would you rate the professionalism and friendliness of the resort staff during your stay?

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Comments on the VIP Areas and Restaurant Experience: (copy)

Overall Experience:

Field Is provided

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22. If you experience any issues during your stay, how would you rate the resolution of those issues?

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23. How would you rate the accuracy of the information you were provided about our resort?

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Is there any outstanding employee you would like to give special recognition to?

Comments on Overall Experience: